Introduction
At Almaktoun, we want you to be completely satisfied with your purchase. If you are not satisfied, this refund policy outlines the steps for returning items and obtaining a refund.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging.
- Returns must be initiated within 10 days from the date of delivery.
- Proof of purchase (receipt or order confirmation) is required
Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products.
- Items marked as final sale.
Return Process
To initiate a return:
- Contact our customer service team at info@almaktoun.com or +13075007545 to request a return authorization.
- Once authorized, securely package the item and include a copy of your order confirmation.
- Ship the item to the address provided by our customer service team.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure your return is received.
Refund Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 business days.
Late or Missing Refunds
If you haven’t received your refund after [insert number] business days, please check your bank account again. If the refund is still not visible, contact your credit card company or bank, as it may take additional processing time.
Exchanges
If you need to exchange an item for a different product, please follow the return process and place a new order for the desired item.
Contact Us
For any questions or concerns regarding our refund policy, please contact us at: info@almaktoun.com
